Used in attacks· fix by 2025-03-06Not scored yetUsed by ransomware gangs
SimpleHelp SimpleHelp
CVE-2024-57727
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
What this means for your business
- It affects SimpleHelp. It matters if your company, or a supplier that handles your data, runs it.
- Attackers are already using it. CISA added it to its list of flaws used in real attacks on 13 February 2025.
- Ransomware gangs are known to have used it.
- FIRST's prediction model gives it a 95% chance of attack attempts being seen in the next 30 days, ranking above 99% of all known flaws.
What to do
- 1Check whether your company or your suppliers run SimpleHelp.
- 2If you do, follow CISA's required action below. No patch reference has been published yet.
- 3Treat it as urgent. US federal agencies must fix it by 6 March 2025. That deadline does not apply to private companies, but it shows how seriously CISA takes it.
- 4Because attackers have used it, check the affected systems for signs of a break-in, not only for the update.
Not sure if your company is exposed?
Fastnexa’s certified penetration testers can check whether attackers could use this flaw, or others like it, against your websites, apps and network. The full test is free for our first 10 founding clients until 31 December 2026.
Required action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
CISA’s wording, unedited.
Scoring
- CVSS
- Not yet scored
Dates
- Published
- 2025-02-13
- Added to KEV
- 2025-02-13
- Remediation due
- 2025-03-06
- Sources
- CISA KEV