Privacy Policy

At Fastnexa (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fastnexa.com and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request consultations
• Subscribe to our newsletter
• Create an account or register for our services
• Communicate with us via email, phone, or chat
• Participate in surveys or promotional activities

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing, operating, and maintaining our services
• Responding to your inquiries and providing customer support
• Sending you newsletters, marketing materials, and promotional content (with your consent)
• Improving our website, services, and user experience
• Analyzing usage patterns and trends
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and services (e.g., hosting, analytics, email marketing)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, safety, or that of our users and the public

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may limit certain website features.

We use cookies for: session management, user preferences, analytics, and marketing purposes.

4.1 Links in Direct Outreach

If we contact you directly, for example by message on LinkedIn or by email, the link we send you may be unique to that message. It takes you to an ordinary page on this website, and we record that it was opened so we can tell whether the material we send is useful. When such a link is opened we record:

• The date and time it was opened, and which page it led to
• Your browser type and the country your request came from
• A one-way, randomly salted cryptographic hash of your IP address

We do not store your IP address itself for these links. The hash is used only to tell repeat visits apart from separate ones, cannot be reversed to recover the address, and is not combined with any other identifier.

Opening the link also sets a first-party cookie that lasts 90 days. If you later submit an enquiry through this website, that cookie lets us connect the enquiry to the message that prompted it. The cookie holds only a short reference code, is readable only by our own server, and is not shared with any third party or used for advertising.

We rely on our legitimate interest in measuring whether our own outreach is worth continuing. You can object to this at any time, or ask us to delete the records associated with you, by writing to the address in section 12. Clearing your browser cookies removes the cookie, and the link itself works exactly the same either way.

4.2 Advertising and Analytics Tools

We use the following tools to understand how our website is used and to measure our advertising:

• Meta Pixel and Meta Conversions API (Meta Platforms, Inc.): records visits and actions such as submitting an enquiry or booking a call, so we can measure and improve our Facebook and Instagram ads. When you submit an enquiry or book a call, we may send Meta your name, email address and phone number in hashed (one-way scrambled) form, together with browser identifiers set by the Pixel, so Meta can match the action to an ad. Meta processes this under its ownprivacy policy.
• Google Analytics and Google Tag Manager (Google LLC): measure visits and page use. You can opt out with Google’sbrowser add-on.
• Microsoft Clarity (Microsoft Corporation): shows how pages are used, such as clicks and scrolling, so we can fix confusing pages. It hides sensitive information such as passwords and email addresses by default.

You can control the ads you see from Meta in yourFacebook ad preferences, and block or delete cookies in your browser settings.

4.3 Facebook and Instagram Lead Forms

If you fill in one of our lead forms on Facebook or Instagram, Meta passes us the details you entered (for example your name, email address, phone number, company and your answers), together with which form and ad you responded to. We use them only to reply to your enquiry and to manage our relationship with you in our own customer system.

To measure which ads bring real enquiries, we tell Meta when such an enquiry moves forward (for example, when we have spoken or when you become a client, with the value of the work). We send only Meta’s own reference for your form submission and the email address and phone number you gave in that form, hashed. We do this only for people who reached us through a Meta lead form. We do not use AI to process the contact details you send us through our forms or ads, we do not send you automated messages on Facebook or Instagram, and we never sell your information.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at info@fastnexa.com

7.1 Deleting Your Data

To have your data deleted, including details you sent us through our website or a Facebook or Instagram lead form, email faisal.shahzad@fastnexa.com with the subject “Data deletion request” and the email address or phone number you used.

Within 30 days we delete your enquiry, your record in our customer system and its history, and any copies held by our spam filter, and confirm by email. We keep only what the law requires us to keep, such as invoices for clients.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after changes constitute acceptance of the updated policy.