Odoo support & training: Someone who knows your Odoo,when you need an answer.
Monthly support from consultants who learn your setup, plus training that teaches each team the screens they actually use.
- Odoo-certified consultants
- NDA on request
- A reply within one business day
Partner · Certified consultantsWhere things usually stand
Odoo is live, but questions keep coming. Why didn't this invoice reconcile? How do I set up the new price list? Who changed this setting?
Odoo's own support covers bugs in standard Odoo. It does not cover how your configuration works, your custom modules or teaching new staff.
The original implementer has moved on, or charges by the hour for every small question, so people work around problems instead of fixing them.
What's included
Functional support
How-to questions, odd results and process changes answered by consultants who know your configuration.
Small changes
New users, access rights, email templates, report tweaks and automation changes within your monthly hours.
Bug fixing
We find out whether it's standard Odoo, a custom module or data, fix our side, and report standard bugs to Odoo for you.
Upgrade planning
A yearly look at your version, modules and what the next upgrade will involve, so it never becomes urgent.
Role-based training
Remote or on-site sessions for sales, warehouse, finance or managers, recorded where you allow it.
Written guides
Short process guides for your own setup, which you can keep in Odoo Knowledge or wherever your team looks.
Monthly summary
What you asked, what we changed and how many hours were used.
How it runs
Timings are typical for a small or mid-sized rollout. Your written plan sets the real dates.
- 1
Onboarding review
Week 1We read your configuration and custom modules before the plan starts, so the first question isn't spent on discovery.
- 2
Tickets by email or portal
You raise requests by email or our portal, and get a reply within one business day.
- 3
Fix, change or teach
Each request is answered, changed or turned into a short training note so it doesn't come back.
- 4
Monthly summary
Hours used, open items and anything we think needs attention, such as a module due for an update.
What it costs
Support
from$199/month
What the starting price covers
Up to 3 hours a month of functional support and small changes, by email or portal, with a reply within one business day.
Founding-client price in US dollars. The free assessment ends in a fixed written quote; Odoo licences, where you need them, are paid to Odoo separately.
Support & training: questions
What does Odoo support cost?
Plans start at $199 a month for up to three hours of functional support and small changes. Busier teams usually need 8 to 20 hours a month. Unused hours don't roll over indefinitely, but we'll tell you if you're on a larger plan than you need. Training starts at $300 for a two-hour session.
Doesn't the Odoo subscription include support?
Odoo's subscription includes Odoo's own support for standard Odoo: bugs, upgrades of standard modules and hosting issues on its cloud. It doesn't cover your configuration choices, custom or third-party modules, or teaching your staff. Our support sits alongside Odoo's, and we escalate to Odoo when the issue is theirs.
Can you support an Odoo system someone else implemented?
Yes. Most support clients come to us that way. We start with an onboarding review of the configuration and any custom code, and tell you plainly if something needs fixing before it can be supported well.
How fast do you respond?
We reply within one business day on every plan. If Odoo is down or you can't invoice, mark the request urgent and it goes to the front of the queue.
How is training delivered?
Remotely by video call for most clients, and on-site by arrangement. Each session covers one role and uses your own database, or a copy of it, so people practise on records they recognise. Sessions can be recorded for new starters if you agree.
Do you support Odoo Community?
Yes, on Odoo 18, 19 and 20. With Community there is no Odoo support behind us, so we also cover security patches and server health if you want that included.
Start with a free Odoo assessment.
Tell us how the business runs today. A consultant comes back with the apps you need, a realistic timeline and a starting price. No obligation.
- Free, and no obligation to go ahead
- A written scope and fixed quote before any work starts
- Odoo licences paid to Odoo directly, never marked up by us
